Introduction

Welcome to Unified Digital Systems. By accessing or using our website at https://unifieddigitalsystems.co.ke, you agree to comply with and be bound by the following Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

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Use of the Website

By using this website, you agree to:

• Provide accurate and complete information when placing orders
• Use the website only for lawful purposes
• Not misuse or attempt to interfere with the website’s functionality
• Not attempt unauthorized access to any part of the website

We reserve the right to suspend or terminate access to users who violate these terms.

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Products and Services

We strive to ensure that all product descriptions, images, and prices displayed on the website are accurate. However, errors may occasionally occur.

We reserve the right to:

• Correct any errors or inaccuracies
• Modify or discontinue products without notice
• Refuse or cancel orders if necessary

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Orders and Acceptance

When you place an order through our website:

• You agree that the information provided is accurate.
• All orders are subject to availability and acceptance.
• We reserve the right to refuse or cancel orders at our discretion.

An order confirmation does not necessarily guarantee acceptance of the order.

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Pricing

All prices listed on the website are subject to change without notice.

Additional charges may apply for:

• Delivery fees
• Taxes or applicable government charges
• Special delivery arrangements

The total cost will normally be displayed during checkout.

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Payments

Customers may pay for orders using available payment options provided on the website.

Where payment is made on-site or upon delivery, the customer agrees to make full payment at the time of delivery or collection.

Failure to complete payment may result in cancellation of the order or refusal of future service.

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Delivery Services

We aim to deliver all orders within reasonable timeframes. However, delivery times may vary depending on several factors, including:

• Customer location
• Order volume
• Product availability
• External factors such as weather conditions or traffic

In some cases, deliveries may be handled by third-party delivery partners. While we make reasonable efforts to work with reliable delivery providers, we are not responsible for delays or issues caused by external delivery services.

Customers may also choose to arrange delivery through their preferred courier service. Once the selected courier collects the item from our shop or receives the item from us, the order will be considered delivered, and we will not be responsible for the item thereafter.

Customers are responsible for ensuring that all delivery details provided (such as address and contact information) are accurate and complete. We are not responsible for delivery issues resulting from incorrect or incomplete information.

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Order Cancellations

Orders may be cancelled under the following circumstances:

• Before dispatch or preparation
• If payment cannot be confirmed
• If products are unavailable

Once an order has been dispatched or is already in delivery, cancellation may not be possible.

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Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Images
• Product descriptions
• Graphics
• Text

is the property of Unified Digital Systems or its respective content providers and is protected by applicable copyright, trademark, and intellectual property laws.

Some logos, trademarks, and brand names displayed on this website belong to their respective manufacturers and brand owners, who reserve all rights to their intellectual property.

No content from this website may be copied, reproduced, modified, distributed, or used in any form without prior written permission from Unified Digital Systems or the respective rights holder.

Unauthorized use of any materials from this website may violate copyright, trademark, and other applicable laws.

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Limitation of Liability

Unified Digital Systems shall not be liable for:

• Indirect or consequential losses
• Loss resulting from website downtime
• Delays caused by delivery partners
• Errors caused by incorrect information provided by the customer

Use of this website is at the user’s own risk.

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Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page.

Continued use of the website indicates acceptance of the updated terms.

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Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which the business operates.

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Contact Information

If you have questions regarding these Terms and Conditions, please contact us through: online.support@unifieddigitalsystems.co.ke

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Refund and Returns Policy

Overview

At Unified Digital Systems, we aim to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a return or refund subject to the conditions outlined below.

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Eligibility for Returns

Items may be eligible for return if:

• The item is defective or damaged
• The wrong item was delivered
• The item does not match the product description
• The return request is made within the allowed return period

Items must be returned in their original condition and packaging where possible.

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Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or damaged after delivery
• Items returned without proof of purchase
• Customized or special-order products
• Perishable goods (if applicable)
• New items that are factory sealed if the seal is broken / package opened

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Return Period

Customers should request a return within 48 hours of receiving the product unless otherwise specified.

Requests made after the return period may not be eligible for refund or replacement.

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Refund Process

Once a returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds may be issued through the original payment method where possible.
• If payment was made on-site or in cash, refunds may be processed through an agreed alternative method.

Refund processing times may vary depending on payment providers or internal processing.

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Exchanges

If a product is defective or incorrect, we may offer:

• A replacement item
• A repair (where applicable)
• A refund

Exchanges are subject to product availability.

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Delivery Costs for Returns

In cases where the return is due to our error (wrong item or defective product-non warranty), we may cover return delivery costs.

If the return is due to customer preference or other non-defective reasons, the customer will be responsible for return shipping costs.

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Damaged or Missing Items

If you receive a damaged item or an incomplete order, please contact us as soon as possible with:

• Your order number
• Description of the issue
• Photos of the product if applicable

This will help us resolve the issue quickly.

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Fraud Prevention and Order Verification

To protect our customers and business from fraudulent activities, Unified Digital Systems reserves the right to verify orders before processing or dispatching them.

Order verification measures may include:

• Contacting the customer by phone, email, or message to confirm order details
• Confirming delivery address and contact information
• Requesting additional identification or confirmation where necessary
• Verifying payment details for online transactions

If we are unable to verify an order or suspect fraudulent activity, we reserve the right to:

• Delay order processing
• Cancel the order
• Refuse delivery
• Restrict future orders from the associated account or contact details

Customers agree to cooperate with reasonable verification requests to ensure secure transactions.

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Suspicious or Fraudulent Orders

Orders may be flagged as suspicious if they involve:

• Incorrect or incomplete customer information
• Multiple failed payment attempts
• Unusually large or high-risk orders
• Repeated order cancellations
• Delivery locations that cannot be verified

In such cases, we may cancel or hold the order until verification is completed.

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Pay on Delivery / On-Site Payment Verification

For orders placed using Pay on Delivery or On-Site Payment, we may verify the order before dispatch by contacting the customer to confirm:

• Order details
• Delivery address
• Availability to receive the delivery

Orders that cannot be verified may be cancelled to prevent fraudulent or failed deliveries.

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Right to Refuse Service

Unified Digital Systems reserves the right to refuse service, cancel orders, or restrict access to our website if fraudulent, abusive, or suspicious behavior is detected.

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Contact Us

For return requests or refund inquiries, please contact us through our website: online.disputesale@unifieddigitalsystems.co.ke